THE CUSTOMER IS OUR LIFE, CUSTOMER’S LIFE IS ON THROUGH OUR INNOVATIVE SOLUTIONS
The success of our Customer’s project is our goal.
We are available every time you need us, therefore we provide After-Sales Service and continuous after sales Support.
After-Sales
- Spare parts according to the spare parts list
- Technical-practical training
- Remote assistance
- Preventive maintenance, both ordinary and extraordinary
- Refitting
- Customized Technical Manuals
After Sales Service
Iocco, beyond the supply of machines, equipment and complete lines, provides a useful and professional training to operators, transmitting the knowhow to use properly the full potential of the products supplied. A complete training implies efficiency in the use of machines, so that trainees are proficient and skilled when running them.After Sales Support Enhanced
If necessary, our specialists are available for extra training sessions to update the workforce with new skills and to improve production and safety issues.Remote Support
Our technicians are ready to support our customers via secure remote connection applications or via dedicated VPNs.
Communication networks are designed by us to make every device installed on the plant reachable.
This makes it possible to carry out a secure, real-time analysis of the situation.
It is also possible to support customers' technicians by connecting with specific devices in Augmented Reality.
Spare Parts List
We provide our Customers with a spare parts list to guarantee the best efficiency of the supplied equipment. Our suggestion is to purchase the spare parts listed and keep them in stock for future needs.Iocco can even supply spare parts to Customers upon specific request.Techinical Manuals
After the commissioning phase, the customer's personnel are trained in the use and maintenance of the machines. The training is conducted by our technicians using instruction manuals. The aim of this phase is to make customer technicians capable of understanding and solving even complex problems.Highly Qualified Technicians
A team of qualified Engineers is responsible to implement and coordinate all project phases, from the feasibility study of the equipment to final installation and commissioning at Customer’s site, thereby ensuring a single operational and technical interface.OUR FIELDS OF EXPERTISE ARE EQUIPMENT AND COMPLETE LINES FOR
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Our installations
IOCCO’s installations can be found all over the world, in companies operating in the automotive, construction, furniture, glass and general industry sectors.
Brand partners
IOCCO’s plants and machines are designed with powerful software and are characterised by innovative design. They are composed of high-quality devices and developed with a focus on worker safety. Thanks to their reliability and durability, IOCCO’s installations are considered a benchmark in the glass processing and general industry,
