After-Sales IOCCO

THE CUSTOMER IS OUR LIFE, CUSTOMER’S LIFE IS ON THROUGH OUR INNOVATIVE SOLUTIONS

The success of our Customer’s project is our goal.
We are available every time you need us, therefore we provide After-Sales Service and continuous after sales Support.

After-Sales

Spare parts according to the spare parts list
Technical-practical training
Remote assistance
Preventive maintenance, both ordinary and extraordinary
Refitting
Customized Technical Manuals

After-Sales Service is guaranteed by IOCCO.

For urgent support contact us via phone +39.0873318330, fax +39.0873319688

or explain the issue to service@ioccogroup.com

After Sales Service

Iocco, beyond the supply of machines, equipment and complete lines, provides a useful and professional training to operators, transmitting the knowhow to use properly the full potential of the products supplied. A complete training implies efficiency in the use of machines, so that trainees are proficient and skilled when running them.

After Sales Support Enhanced

If necessary, our specialists are available for extra training sessions to update the workforce with new skills and to improve production and safety issues.

Remote Support

Our team is ready to support our Customers via modem and a dedicated VPN to access directly your PLC data. This way a real-time analysis of the situation can be performed, a way-out can be sorted, and our equipment reliability is ensured.

Spare Parts List

We provide our Customers with a spare parts list to guarantee the best efficiency of the supplied equipment. Our suggestion is to purchase the spare parts listed and keep them in stock for future needs.Iocco can even supply spare parts to Customers upon specific request.

Customized Techinical Manuals

Following machine commissioning, each Customer is provided with a customized digital and hard copy manual, tailored to the specific equipment.

Highly Qualified Personnel

A team of qualified Engineers is responsible to implement and coordinate all project phases, from the feasibility study of the equipment to final installation and commissioning at Customer’s site, thereby ensuring a single operational and technical interface.